E-commerce has a large field of smaller companies, some thriving, some struggling, but each year, many new ones try their luck in it. Because of a relatively quick and inexpensive start-out, selling goods or services online looks very promising, however, it has many underwater rocks and currents, too. Handling online payments is one of them. Even today, many small stores and service providers that have something barely more than an instagram account as their sales channel, still work on cash, check or direct card-to-card transfers. Which is not only illegal, but very unsafe both for the customers and for the businesses. And, of course, this never looks trustworthy to customers, so small businesses who choose this way of payment handling lose out on a hefty amount of potential clients.
When this dilemma arises, many of those who want to stay legal and safe, have to decide which online acquirer, bank or a trading platform or intermediary to choose. Here are a few stories of people who have launched their own e-commerce businesses and facing the problem of proper online payment processing, they chose Connectum Limited as their online acquiring partner.
Jonas runs a handmade and artistic pottery workshop. His business used to be built on word of mouth, taking part in fairs, exhibitions and various touristy events where he sold his craft, took orders and networked. It all ended with the pandemic effectively cutting through all of his possible sales channels. But instead of closing down, he decided to try and sell his goods online, hoping also to go beyond the local market. His first idea was to use one of the online platforms to make a small craft store. They would handle his payments and had an easy option of setting up a web page. Initially it seemed like a good choice, but Jonas soon realized that he easily got lost among thousands of other crafters offering similar stuff and that the platform took a weighty amount of every sale he made for their services. That’s why he decided to invest into making his own website and enroll with an online acquirer. He says he’s chosen Connectum because of the pricing. His main concern was to get rid of the rip-off commissions and Jonas says, Connectum has delivered fully, with its flexible rates. He was able to get started quickly and is capable of handling all of his payments by himself, saving money on accounting services as well. “I ship all over the world now and am able to keep my prices affordable because I don’t spend on anything extra.”
Sarah is a certified vet and during the pandemic she took to online counselling. She set up shop with a small landing page and an instagram account where she blogs about taking care of animals and pet rescue. She chose Connectum as her acquiring partner because seeing a clear and transparent payment procedure is something that makes her customers trust her services. She used to work with PayPal, but not everyone has a PayPal account and in some places, it’s actually not possible to get one. Her customers come from many countries and giving them simple payment options was something she opted for. She says that being able to pay with a regular card is something her customers are looking for and Connectum’s anti-fraud policy has really helped in a number of cases where people were trying to make illegal charge-backs.
Anita runs an SMM agency, helping individuals and companies turn their social media accounts into sales channels. She has hundreds of customers and needs to process a big amount of payments every month. Of course, with such a large flow of small payments, it’s inevitable that a situation arises where help is needed, be it a customer mistake or a technicality. She used to work with one of the bigger European banks for online acquiring and was totally unhappy with their technical support. They would only be available 9 to 5 European Standard time and she could wait for a long time for an operator to pick up her query, being shuffled between numerous IVRs. She chose Connectum because they promised a personal account manager and 24/7 technical support. “I’m not disappointed”, she says, “Far from it. Once I had a situation that required immediate attention from a specialist on the payment processor’s side, and it was already after 8 pm. I had a very angry customer on the one side and was prepared for them to request for a refund. But to my surprise, a technical support operator took my query immediately and the situation was handled quickly and in a very professional manner. This is what I’m looking for in service providers.”
Be it round-the-clock technical support, individual approach when it comes to calculating rates or quick and easy enrollment and maintenance, Connectum aims to make the life of smaller e-commerce business owners easier so that they can concentrate on their business rather than on administering it.
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